OFFICE OF INFORMATION TECHNOLOGY

Assistant IT Manager (Student Life Cycle Management) (PR0160/20-21)

This is a new position for Application and Integration Services Section in the Office of Information Technology. Reporting to the Manager of Information Technology, the appointee will be an in-house expert in Customer Relation Management (CRM) systems and related business domains/processes to ensure the CRM systems fully support business processes & needs and assist in the implementation of changes and improvements to these applications.

Responsibilities

  • Handle different CRM projects from multi aspects of the University;
  • Work closely with business users (both academic and administrative), and system owners in translation of their business needs into working prototypes and applications;
  • Analyse project gaps, design solutions and help business users to prioritize and plan their demands with maximum values and better user experience;
  • Manage, monitor compliance of third-party vendors and consultants on executable work items;
  • Ensure CRM systems and users are adequately supported through prompt resolution of system problems, maintenance of system documentation, training material and the performance of system reconciliation activities;
  • Ensure system and data integrity for all CRM supported applications by ensuring users are authorized, all changes are properly controlled, and errors are identified, rectified and minimized;
  • Collaborate with the Infrastructure, ERP and Data Analytics teams to ensure the comprehensive system design, work arrangement, and appropriate parties are properly aligned; and
  • Any other IT projects and assignments as directed.

Requirements

  • A Bachelor’s degree in information technology, computer science or related discipline;
  • At least 6 years’ work experience in project management, database design and administration;
  • Hands-on experience in CRM platform implementation and project management methodology;
  • Experience in leading technical teams and managing vendors;
  • Strong negotiation skills, technology-driven, analytical, independent and problem-solving leader; and
  • Excellent written and verbal communication skills, be a self-starter with strong decision-making skills and ability to work under pressure.

Initial appointment will be offered on a fixed-term contract of 2 years. Re-appointment thereafter will be subject to mutual agreement.

Salary will be commensurate with qualifications and experience.

Application Procedure:

Applicants are invited to submit their applications at the HKBU e-Recruitment System (jobs.hkbu.edu.hk). Those not invited for interview 8 weeks after the closing date may consider their applications unsuccessful. Details of the University’s Personal Information Collection Statement can be found at http://pers.hkbu.edu.hk/pics.

The University reserves the right not to make an appointment for the post advertised, and the appointment will be made according to the terms and conditions then applicable at the time of offer.

Review of applications is on-going and will continue until the position is filled.

 
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